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• We require a minimum of 24 hours’ advance notice if you need to cancel or reschedule an appointment.
• Please ensure you contact your therapist by telephone and not SMS to either cancel or reschedule appointments.
• In the event that you fail to provide the required advance notice you will be charged 100% of the treatment fees.
• Charges will not be applied when the required cancellation notice is provided.
• Clients who either forget or consciously choose to forget their appointment without providing the required minimum notice will be considered a “no-show” and will be charged the full amount for their “missed” appointment.
• Please note that future services may be denied until payment is received.